Refund and Returns Policy

Based on our return policy, when making a return, standard terms and conditions apply as outlined below.

Change of Mind

If you have changed your mind, we may offer you a refund or exchange if:

• is made within 7 days of purchase;
• you have to provide a proof of purchase;
• the furniture is in original condition, that is it is undamaged;
• there will be a restore fee ($120 per hour counted from our teams leave the warehouse and back to warehouse) applied if you need us to pick furniture up from your premises;
• exchange is subject to availability;
• customised new furniture is not refundable;
• the item is not subject to the exclusions listed below:

Our staff will assess the furniture to determine whether a refund or exchange will be offered in accordance with our Returns Policy. Please note that delivery and installation fee are non-refundable for return of “change of mind”.

If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return or exchange.

Proof of purchase

Tax Invoice issued by OfficeBuy Office Furniture Australia will be required to present with refunds or exchanges.

NOTE: our staff can help you to try to source a tax invoice but are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.

Product Warranty

As a consumer, we provide 36 weeks warranty for all ergonomic chairs and other furniture. Terms and conditions are outlined below:

• the furniture must be in original condition, that is it is undamaged;
• for ergonomic chairs, 36 weeks warranty is only for mechanism of ergonomic chairs, not include fabric and other plastic products;
• for desks and other non-mechanism furniture, warranty is not applied if furniture is used in an improper way;
• our staff will assess the furniture to determine whether the fault is caused by an improper use. 
• as used office furniture, original warranty from original manufacturer doesn’t apply any more. Officebuy Office Furniture Australia does not have any obligation to contact furniture manufacturer for customers.

Where a furniture is damaged through misuse, neglect or abnormal use, Officebuy Office Furniture Australia will not provide a refund, exchange or repair.

Our furniture come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but replacement is subject to availability.

Refund Method

Refunds for all purchases will be given using your original payment method (online purchases will automatically be refunded to the account used to pay) except in the following circumstances:

• where a credit or debit card was used to make the purchase, the cardholder and the same card used for the purchase must also be presented and used for the refund.
• if the purchase was made using a mobile payment or digital wallet service such as Apple Pay, Samsung Pay, Google Pay etc, the refund will be processed back to the mobile or digital wallet.
• 1.5% surcharge applied on card refund

Privacy

Officebuy Office Furniture Australia is committed to protecting your privacy. You may be asked to present a photo identification when a refund or exchange is happening.  We also can record your name, identification type, identification number and expiry date and verify your signature. Acceptable identification must also include your full name with a future expiry date. For example, Australian Driver’s Licence etc.